Implementation Specialist
Job Summary
Managing the onboarding process for new customers, the full-time remote Implementation Specialist will coordinate project implementation activities, provide technical direction, and troubleshoot issues while ensuring high-quality customer service.
Key responsibilities
- Oversee the entire onboarding process, including installation and configuration of products
- Guide customers through the onboarding process and set expectations for project timelines
- Liaise with internal teams to ensure timely project completion and identify opportunities for new products/services
Required qualifications
- 2+ years of experience in Technical Customer Success or as an Implementation Specialist, preferably in a SaaS or call center environment
- Knowledge of networking fundamentals such as TCP/IP, DHCP, and VPN
- Hands-on experience with structured cabling or telecom installations is preferred
- Proven project and client management experience
- Strong aptitude for technology with a desire to learn new software tools
Complete Job Description
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