Implementation Specialist

Job Summary

Driving successful hospital launches, the full-time remote Implementation Specialist will manage onboarding processes, deliver training to veterinary staff, and coordinate logistics to ensure seamless integration of care plans into practices.

Key responsibilities

• Lead the onboarding process for new hospitals, managing timelines and deliverables in collaboration with Hospital Success Managers
• Conduct training sessions for veterinary teams to ensure effective integration of care plans from day one
• Oversee logistics and readiness coordination, confirming all necessary checkpoints are met before launch day

Required qualifications

• 2+ years of experience in SaaS implementation, operations, or project management, preferably in veterinary or healthcare settings
• Proven experience in training or enabling client-facing teams
• Strong organizational skills with a track record of meeting deadlines in fast-paced environments
• Excellent communication skills with the ability to engage effectively with internal teams and hospital staff
• Familiarity with veterinary practice workflows or healthcare systems is a plus