Implementation Specialist - Spanish Speaking

Job Summary

A company is looking for an Implementation Specialist - Spanish Speaking.

Key Responsibilities

• Manage multiple customer onboardings, balancing individual training with scalable group sessions
• Guide customers through their onboarding journey to ensure effective use of the platform
• Track onboarding metrics related to product adoption, retention, and customer advocacy

Required Qualifications

• 2+ years of experience in customer onboarding, success, or enablement in an SMB, B2B, or SaaS environment
• Experience in a fast-paced, high-growth startup environment
• Ability to build rapport quickly and adapt approaches based on customer needs
• Proven ability to manage customer needs with thoughtful recommendations
• Spanish fluency is a bonus