Implementation Support Engineer

Job Summary

A company is looking for an Implementation Support Engineer to assist with technical challenges during implementations and pre-go-live scenarios.

Key Responsibilities

• Become proficient in the NetDocuments platform and manage partner-submitted support cases
• Troubleshoot complex technical issues and analyze system behavior using logs and diagnostic tools
• Collaborate with partners to resolve implementation challenges and contribute to documentation for knowledge sharing

Required Qualifications

• 2+ years of experience in technical support, engineering, or a similar role
• Proven ability to troubleshoot complex software issues and identify root causes
• Strong understanding of authentication technologies and networking fundamentals
• Experience with Windows and/or macOS operating systems and Microsoft Office/M365 environments
• Familiarity with cloud-based application behavior and troubleshooting tools