Implementation Support Specialist

Job Summary

A company is looking for an Implementation Support Specialist to assist in delivering effective solutions for healthcare payer clients.

Key Responsibilities

• Provide software-related custom integration and product implementation support to transition new customers to live production status
• Gather client requirements and manage the implementation project plan to track project activities
• Communicate regularly with clients, providing status updates and facilitating conference calls

Required Qualifications

• BS or BA degree preferred, ideally in Computer Science, Engineering, or a related technical field
• 2-3 years of experience in the healthcare industry
• Previous customer service experience
• Knowledge of healthcare claims communication processes and data normalization
• Familiarity with tools such as Jira, Confluence, Salesforce, or Smartsheet