Implementation Support Specialist
Job Summary
Detail-oriented and proactive, the full-time Implementation Support Specialist will manage client engagements during the implementation phase, coordinate projects, and assist in system deployments, all while providing exceptional support remotely.
Key responsibilities
- Act as the primary point of contact for clients, understanding their requirements and providing support via phone, web conference, email, or chat
- Collaborate with internal teams to plan and execute project timelines, ensuring all milestones are met
- Conduct training sessions for clients' staff and gather feedback post-implementation to identify areas for improvement
Required qualifications
- Bachelor's degree in a related field or two or more years of relevant experience
- Preferred experience in software development, SQL, and/or testing
- Familiarity with a ticketing system and Windows server
- Experience in installing, configuring, and imaging Windows desktops
- Knowledge of HTML, CSS, and JavaScript is preferred
Complete Job Description
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