Implementation Team Lead
Job Summary
Leading the implementation team, the full-time Head of Implementation will take end-to-end ownership of client launches for enterprise healthcare providers, focusing on technical configuration, workflow validation, and ensuring timely, high-quality implementations in a remote setting.
Key responsibilities
- Oversee the entire client onboarding lifecycle, ensuring well-scoped and timely implementations
- Directly set up and configure client instances on the platform, applying custom rules and filters
- Lead comprehensive testing and validation processes to ensure data quality and successful go-lives
Required qualifications
- 8+ years of experience in leading complex software onboardings in a client-facing role
- Strong technical aptitude with experience in data transmission methods and system integrations
- Proven ability to navigate ambiguity and drive clarity in undefined processes
- Exceptional skills in auditing client data and platform configurations
- Strong communication skills to convey technical concepts to diverse stakeholders
Complete Job Description
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