Implementation Technician
Job Summary
To support customer onboarding and product utilization, the full-time remote Implementation Technician will configure +Recovery and Delivery products, conduct training sessions, and troubleshoot issues while ensuring optimal operation of services.
Key responsibilities
- Guide customers through the setup process for +Recovery and Delivery Operations via Teams calls, phone, or email
- Complete final configuration and validation steps to ensure customers are fully set up and operational
- Monitor and troubleshoot issues using SQL queries and other tools, providing feedback for process improvements
Required qualifications
- Associate's degree or equivalent work experience
- 3-5 years of customer service experience or equivalent
- Experience supporting or implementing software products for external customers preferred
- Proficiency in SQL and technical troubleshooting methods
- Strong Microsoft Office skills
Complete Job Description
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