Impound Coordinator

Job Summary

Working remotely in a full-time capacity, the Impound Coordinator will manage the recovery of client assets by coordinating with impound lots, agents, and clients, while maintaining customer service and updating accounts using proprietary systems.

Key responsibilities

• Review impound notices and manage repossession activities in compliance with state and local laws
• Proactively monitor accounts and address issues through effective communication with clients and agents
• Document all account activity accurately in the system of record and service inbound calls according to guidelines

Required qualifications

• High school diploma or equivalent required
• 1 to 2 years of impound-related experience required
• Legal authorization to work in the U.S. indefinitely is required
• Experience using G-Suite, MS Office, and related applications
• Strong negotiation and professional phone skills