Impounds Coordinator

Job Summary

The full-time remote Impounds Coordinator will maintain excellent customer service, support the recovery team, and manage client interactions while ensuring adherence to company policies and procedures.

Key responsibilities:

• Maintain strong telephone support and address client, agent, or customer inquiries effectively
• Monitor and process accounts in internal system queues and generate daily and weekly reports using Google Sheets
• Act as a liaison between clients, customers, and recovery vendors, facilitating solutions to issues as they arise

Required qualifications:

• High School Diploma or equivalent is required; Bachelor's degree preferred
• Previous customer service experience is required
• Collections or recovery experience is preferred
• Proficiency in Google products, including Google Sheets and Gmail
• Strong organizational skills and ability to multitask in a fast-paced environment