Inbound Call Center Representative

Job Summary

To support Veterans through an inbound call center, the full-time Inbound Call Center Representative will answer incoming calls, assist customers with inquiries, and document call details while working in a remote environment.

Key responsibilities

• Answer incoming calls and assist customers with their questions
• Provide excellent service with a positive approach and document call details
• Resolve customer issues and maintain up-to-date knowledge of processes and procedures

Required qualifications

• High school diploma or GED
• Preferred 1 year of call center experience
• Ability to obtain and pass a VA government background check
• Two forms of valid ID, including a REAL ID or U.S. passport
• U.S. citizenship (work sponsorship not available)