Inbound Call Center Representative

Job Summary

Supporting Veterans through an inbound call center, the full-time Inbound Call Center Representative will answer incoming calls, assist customers with their inquiries, and document call details while working remotely.

Key responsibilities

• Answer incoming calls and provide assistance to customers with their questions
• Document call details accurately in the system and solve customer problems
• Build positive relationships with customers while staying updated on processes and procedures

Required qualifications

• High school diploma or GED
• Preferred 1 year of call center experience
• Ability to obtain and pass a VA government background check
• Two forms of valid ID (one must be a REAL ID or U.S. passport)
• U.S. citizenship (work sponsorship not available)