Inbound Call Center Representative

Job Summary

To support Veterans through inbound calls, the full-time Inbound Call Center Representative will answer customer inquiries, provide solutions, and document call details in a remote work environment.

Key responsibilities

• Answer incoming calls and assist customers with their questions
• Document call details and provide excellent service with a positive approach
• Resolve customer issues and build positive relationships with callers

Required qualifications

• High school diploma or GED
• Preferred 1 year of call center experience
• Ability to obtain and pass a VA government background check
• Two forms of valid ID (one must be a REAL ID or U.S. passport)
• U.S. citizenship (work sponsorship not available)