Inbound Clinical Coordinator

Job Summary

Managing administrative intake for members, the full-time Inbound Clinical Coordinator will work remotely to process referrals, assist clinical staff, and handle inquiries from members and providers during standard business hours.

Key responsibilities

• Manage administrative intake of members and coordinate requests for services with hospitals and clinics
• Process incoming and outgoing referrals, including intake, notification, and census roles
• Assist clinical staff with document setup and triage cases for Clinical Coverage Review

Required qualifications

• High School Diploma / GED
• 1+ years of experience in a high-volume call center environment handling 40+ calls
• 1+ years of experience in health insurance or medical billing
• Familiarity with key performance indicators and ability to navigate complex computer systems
• Ability to work full-time, Monday to Friday, with flexibility for occasional overtime or weekends