Inbound Customer Service Agent

Job Summary

A company is looking for a Customer Service Agent to provide exceptional support for government-based contracts.

Key Responsibilities

• Answer inbound calls and greet customers professionally
• Assist with tech troubleshooting and appointment scheduling
• Document all interactions and conduct follow-up calls as needed

Required Qualifications

• High School diploma or GED required; additional education is a plus
• Must have reliable high-speed internet and a compatible computer
• Ability to pass a criminal background check
• Availability to work between 9am - 9pm EST, Monday-Friday
• Bilingual in English and Spanish is a plus