Inbound Customer Service Agent

Job Summary

A company is looking for a Customer Service Agent to provide support for government-based contracts.

Key Responsibilities

• Answer inbound calls and provide friendly customer service
• Troubleshoot tech issues and assist with equipment navigation
• Document calls and schedule appointments as needed

Required Qualifications

• High school diploma or GED required; advanced education is a plus
• Ability to complete an extensive credentialing and background check
• Remote ready setup with reliable high-speed internet and a private workspace
• Schedule availability for training and regular work hours
• Bilingual (English/Spanish) is a significant advantage