Inbound Customer Service Representative

Job Summary

A company is looking for an Inbound Customer Service Representative.

Key Responsibilities:

• Effectively address and resolve consumer questions or concerns
• Clearly document and update consumer records based on interactions
• Accurately and efficiently manage multiple consumer interactions

Required Qualifications:

• High school diploma required; college education preferred
• Minimum of 2 years of customer service experience in a call center environment
• Experience working on a computer and with Microsoft applications
• Experience with Customer Relationship Management (CRM) platforms
• Experience supporting brand/consumer products and/or services