Inbound Customer Service Representative

Job Summary

Inbound Customer Service Representative, who will work full-time in a remote setting, managing inbound customer interactions and providing support for government-based programs while ensuring high-quality service and professionalism.

Key Responsibilities

• Answer inbound calls and deliver a positive customer experience
• Assist with basic technical troubleshooting and schedule appointments
• Document customer interactions and conduct follow-up calls to ensure resolution

Required Qualifications

• High school diploma or GED required; additional education preferred
• Prior customer service experience in call-driven environments
• Ability to troubleshoot basic technical issues independently
• Comfortable working in a remote environment with minimal supervision
• Ability to complete an extensive credentialing and background check process