Inbound Customer Service Representative

Job Summary

Inbound Customer Service Representative, responsible for managing inbound customer interactions and providing support in a remote full-time position, ensuring a positive customer experience while maintaining professionalism and accuracy.

Key Responsibilities

• Answer inbound calls and deliver a solution-oriented customer experience
• Assist with basic technical troubleshooting and schedule appointments
• Document customer interactions and conduct follow-up calls to ensure issue resolution

Required Qualifications

• High school diploma or GED required; additional education preferred
• Prior customer service experience in call-driven environments
• Ability to troubleshoot basic technical issues independently
• Comfortable working in a remote environment with minimal supervision
• Must successfully complete an extensive credentialing and background check process