Inbound Customer Service Representative

Job Summary

Managing inbound customer interactions, the full-time Inbound Customer Service Representative will provide timely support for government-based programs in a remote environment, ensuring a positive customer experience and accurate documentation of all interactions.

Key responsibilities

• Answer inbound calls and deliver a solution-oriented customer experience
• Assist with basic technical troubleshooting and schedule appointments as needed
• Document customer interactions and conduct follow-up calls to ensure issue resolution

Required qualifications

• High school diploma or GED required; additional education preferred
• Prior customer service experience, especially in call-driven environments
• Ability to troubleshoot basic technical issues independently
• Comfortable working in a remote environment with minimal supervision
• Ability to successfully complete a credentialing and background check process