Inbound Customer Service Representative

Job Summary

Seeking dedicated individuals, the full-time Inbound Customer Service Representative will manage inbound customer interactions, providing support and guidance for government-based programs in a remote setting.

Key responsibilities

• Answer inbound calls and deliver a positive, solution-oriented customer experience
• Assist with basic technical troubleshooting and initiate support tickets as needed
• Accurately document customer interactions and conduct follow-up calls to ensure issue resolution

Required qualifications

• High school diploma or GED required; additional education preferred
• Prior customer service experience, particularly in call-driven environments
• Ability to troubleshoot basic technical issues independently
• Comfortable working in a remote environment with minimal supervision
• Must successfully complete an extensive credentialing and background check process