Inbound Customer Service Representative

Job Summary

Dedicated to supporting government-based programs, the full-time Inbound Customer Service Representative will manage inbound customer interactions, provide timely assistance, and ensure a positive experience in a remote setting.

Key responsibilities

• Answer inbound calls and deliver a solution-oriented customer experience
• Assist with basic technical troubleshooting and initiate support tickets as necessary
• Accurately document customer interactions and conduct follow-up calls to ensure issue resolution

Required qualifications

• High school diploma or GED required; additional education preferred
• Prior customer service experience, particularly in call-driven environments
• Strong verbal communication skills with the ability to build rapport quickly
• Ability to troubleshoot basic technical issues independently
• Comfortable working in a remote environment with minimal supervision