Inbound Customer Service Representative

Job Summary

Providing essential support for government-based programs, the full-time Inbound Customer Service Representative will manage inbound customer interactions, ensuring a positive experience while working remotely.

Key responsibilities

• Answer inbound calls and deliver a solution-oriented customer experience
• Assist with basic technical troubleshooting and document customer interactions accurately
• Schedule appointments and conduct follow-up calls to ensure customer satisfaction

Required qualifications

• High school diploma or GED required; additional education preferred
• Prior customer service experience in call-driven environments
• Strong verbal communication skills with the ability to build rapport quickly
• Ability to troubleshoot basic technical issues independently
• Comfortable working in a remote environment with minimal supervision