Inbound Customer Service Representative

Job Summary

Providing essential support for government-based programs, the full-time Inbound Customer Service Representative will manage inbound customer interactions, ensuring timely and accurate assistance while working remotely.

Key responsibilities

• Answer inbound calls to deliver a positive, solution-oriented customer experience
• Assist with basic technical troubleshooting and initiate support tickets as necessary
• Document all customer interactions accurately and conduct follow-up calls to ensure issue resolution

Required qualifications

• High school diploma or GED required; additional education preferred
• Prior customer service experience, particularly in call-driven environments
• Ability to troubleshoot basic technical issues independently
• Comfortable working in a remote environment with minimal supervision
• Ability to successfully complete an extensive credentialing and background check process