Inbound Customer Service Representative

Job Summary

As a full-time remote Inbound Customer Service Representative, the candidate will manage phone calls and various customer service tasks, ensuring timely and professional assistance while adhering to compliance procedures.

Key responsibilities

• Answer phone calls promptly and professionally, identifying caller needs and determining appropriate actions
• Document call outcomes accurately in the system and notify supervisors of unresolved complaints
• Support new hires through mentoring and assist with special projects as assigned

Required qualifications

• High School Diploma
• Understanding of Medicare, Medicaid, commercial billing, and HIPAA regulations
• Strong typing and data entry skills
• Ability to learn and work within specific client requirements
• Detail-oriented with strong organizational skills and the ability to manage time effectively