Inbound Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist for inbound call center operations.

Key Responsibilities:

• Interact directly with customers via phone
• Utilize technology to connect members with partner network and assist with order fulfillment
• Provide tailored solutions to exceed customer expectations and maintain high satisfaction levels

Required Qualifications:

• Experience in customer-facing roles resolving issues over the phone
• Able to handle high volume calls professionally and maintain composure under pressure
• Demonstrated problem-solving skills and consultative sales approach
• Fluency in English; Spanish proficiency is a plus
• Experience working from home with necessary equipment and a confidential workspace