Inbound Operations Specialist

Job Summary

Inbound Operations Specialist, a full-time temporary contract position responsible for managing inbound inquiries, processing emails from various stakeholders, and ensuring efficient triage and routing of requests.

Key Responsibilities

• Monitor and manage high-volume shared inboxes, triaging and prioritizing inbound inquiries
• Process license key updates and handle billing inquiries for customers
• Collaborate with internal teams to ensure accurate processing of purchase orders and customer inquiries

Required Qualifications

• 2+ years of experience in a customer-facing role, preferably in customer operations or support
• Experience working in shared inbox environments
• Strong organizational skills with the ability to manage multiple tasks concurrently
• Familiarity with Salesforce.com or similar CRM systems is preferred
• Ability to work effectively in a fast-paced, cross-functional team environment