Inbound Pro Success Representative

Job Summary

A company is looking for an Inbound Pro Success Representative to join their Pro Success team.

Key Responsibilities

• Manage a high volume of inbound calls from Pros looking to cancel or reduce their advertising spend
• Use active listening to uncover the reasons behind cancellation requests and demonstrate the platform's value
• Handle objections regarding lead quality, pricing, and performance to secure customer retention

Required Qualifications

• 1-3 years of relevant experience in high-volume sales and revenue retention
• Experience with CRM systems to track customer lifecycles
• Comfort using cloud-based telephony systems in a fast-paced environment
• Ability to learn and explain digital advertising metrics to non-technical users
• Demonstrated goal orientation and a drive to meet retention targets