Inbound Retention Specialist

Job Summary

A company is looking for an Inbound Retention Specialist - Sales to support and retain small business advertisers remotely in the Eastern region of the United States.

Key Responsibilities

• Provide exceptional customer support to strengthen revenue retention
• Consult and educate current advertisers through an inbound phone queue
• Highlight ad performance metrics to demonstrate value to clients

Required Qualifications

• Bachelor's Degree or 3+ years of relevant client-facing experience
• Technical proficiency with computers and information systems
• Experience in account management, sales, advertising, or small business preferred
• Ability to handle tough conversations with professionalism
• Strong time management and organizational skills