Inbound Retention Specialist

Job Summary

A company is looking for a Weekend Team - Inbound Retention Specialist - Sales - US - Remote.

Key Responsibilities

• Provide exceptional customer support to strengthen revenue retention
• Consult and educate current advertisers on ad performance metrics
• Handle escalated client issues using strong listening and conflict resolution skills

Required Qualifications

• Bachelor's Degree or 3+ years of relevant client-facing experience
• Technical proficiency with computers and information systems
• Experience in account management, sales, advertising, or small business (preferred)
• Strong time management and organizational skills
• Ability to handle tough conversations in a professional manner