Inbound Retention Specialist

Job Summary

A company is looking for an Inbound Retention Specialist in Sales for a remote position in the Western region of the United States.

Key Responsibilities

• Provide exceptional customer support to strengthen revenue retention
• Consult and educate current advertisers while managing inbound phone inquiries
• Highlight the value of advertising solutions through performance metrics and handle escalated client issues

Required Qualifications

• Bachelor's Degree or 3+ years of relevant client-facing experience
• Technical proficiency with computers and information systems
• Experience in account management, sales, advertising, or small business is preferred
• Strong time management and organizational skills
• Ability to handle difficult conversations professionally and adapt to a fast-paced environment