Inbound Retention Specialist

Job Summary

A company is looking for an Inbound Retention Specialist to provide exceptional customer support and retain advertisers in the Eastern region of the United States.

Key Responsibilities

• Provide exceptional and timely customer support to strengthen revenue retention
• Consult and educate current advertisers while handling inbound calls
• Highlight investment returns through ad performance metrics and manage escalated client issues

Required Qualifications

• Bachelor's Degree or 3+ years of relevant client-facing experience
• Technical proficiency with computers and information systems
• Experience in account management, sales, advertising, or small business (preferred)
• Ability to handle tough conversations professionally and solutions-oriented
• Strong time management and organizational skills