Inbound Retention Specialist

Job Summary

A company is looking for an Inbound Retention Specialist - Sales - US Remote - Eastern Region.

Key Responsibilities

• Provide exceptional customer support to strengthen revenue retention
• Consult with and educate current advertisers on ad performance metrics
• Handle escalated client issues using strong listening and conflict resolution skills

Required Qualifications

• Bachelor's Degree or 3+ years of relevant client-facing experience
• Technical proficiency with computers and information systems
• Experience in account management, sales, advertising, or small business (preferred)
• Ability to manage time effectively and remain organized in a fast-paced environment
• Willingness to receive and implement feedback