Inbound Retention Specialist

Job Summary

Dedicated to supporting small business advertisers, the full-time Inbound Retention Specialist will provide exceptional customer support remotely, focusing on consulting, educating, and retaining clients through effective communication and conflict resolution.

Key responsibilities

• Strengthening revenue retention by delivering timely customer support and consulting to current Yelp advertisers
• Managing inbound calls to educate clients on ad performance metrics and demonstrate the value of their investments
• Utilizing strong listening skills to handle escalated client issues and adapt product recommendations based on client needs

Required qualifications

• Bachelor's Degree or 3+ years of relevant client-facing experience
• Technical proficiency with computers and information systems
• Experience in account management, sales, advertising, or small business is preferred
• Strong organizational skills with the ability to manage multiple details efficiently
• A passion for local businesses and understanding their significance in local economies