Inbound Retention Specialist

Job Summary

Dedicated to supporting small business advertisers, the full-time Inbound Retention Specialist will provide exceptional customer service remotely while managing inbound inquiries, consulting on advertising solutions, and demonstrating the value of Yelp's services.

Key responsibilities

• Strengthen revenue retention by delivering timely customer support and consulting with current advertisers
• Educate clients on ad performance metrics and handle escalated issues with strong listening and conflict resolution skills
• Adapt product recommendations based on client needs while achieving monthly performance goals

Required qualifications

• Bachelor's Degree or 3+ years of relevant client-facing experience
• Technical proficiency with computers and information systems
• Experience in account management, sales, advertising, or small business is preferred
• Ability to manage tough conversations with professionalism and a solutions-oriented approach
• Strong organizational skills and ability to thrive in a fast-paced environment