Inbound Retention Specialist

Job Summary

Dedicated to supporting small business advertisers, the full-time Inbound Retention Specialist will provide exceptional customer support and consultation remotely, focusing on retaining clients and showcasing the value of Yelp's advertising solutions.

Key responsibilities

• Strengthen revenue retention by delivering timely customer support and consultations to current Yelp advertisers
• Manage inbound phone queues, educating clients on ad performance metrics and addressing their needs
• Utilize strong listening and conflict resolution skills to handle escalated client concerns effectively

Required qualifications

• Bachelor's Degree or 3+ years of relevant client-facing experience
• Technical proficiency with computers and information systems
• Experience in account management, sales, advertising, or small business (preferred)
• Strong organizational skills with the ability to manage multiple details efficiently
• Ability to handle difficult conversations professionally and solutions-oriented