Inbound Retention Specialist

Job Summary

Dedicated to supporting small business advertisers, the full-time Inbound Retention Specialist will provide exceptional customer support, consult on ad performance, and handle client inquiries while working remotely in the Western region of the United States.

Key responsibilities

• Strengthen Yelp's revenue retention through timely customer support and consultations
• Manage inbound phone queues to educate current advertisers on their ad performance metrics
• Handle escalated client issues using strong listening and conflict resolution skills

Required qualifications

• Bachelor's Degree or 3+ years of relevant client-facing experience
• Experience in account management, sales, advertising, or small business is preferred
• Technical proficiency with computers and information systems
• Ability to manage tough conversations professionally and solutions-oriented
• Strong organizational skills with the capacity to handle multiple details in a fast-paced environment