Inbound Retention Specialist

Job Summary

Dedicated to enhancing the experience of small business advertisers, the full-time Inbound Retention Specialist will provide exceptional support, manage inbound client consultations, and demonstrate the value of Yelp's advertising solutions while working remotely from the Western region of the United States.

Key responsibilities

• Strengthen Yelp's revenue retention by delivering timely customer support and consultations
• Educate current Yelp advertisers on ad performance metrics while managing an inbound phone queue
• Handle escalated client issues using strong listening and conflict resolution skills

Required qualifications

• Bachelor's Degree or 3+ years of relevant client-facing experience
• Technical proficiency with computers and information systems
• Experience in account management, sales, advertising, or small business (preferred)
• Strong organizational and time management skills
• Ability to handle tough conversations with professionalism and a solutions-oriented approach