Inbound Retention Specialist

Job Summary

Working remotely in a full-time capacity, the Inbound Retention Specialist will provide exceptional customer support to small business advertisers, focusing on retention and consulting while managing an inbound phone queue on a Saturday-Wednesday schedule.

Key responsibilities

• Strengthen Yelp's revenue retention by delivering timely customer support to advertisers
• Consult and educate current Yelp advertisers on their ad performance metrics and investment returns
• Handle escalated client issues using strong listening and conflict resolution skills

Required qualifications

• Bachelor's Degree or 3+ years of relevant client-facing experience
• Technical proficiency with computers and information systems
• Experience in account management, sales, advertising, or small business (preferred)
• Ability to handle tough conversations with business owners professionally
• Excellent time management and organizational skills