Inbound Retention Specialist

Job Summary

Dedicated to supporting small business advertisers, the full-time Inbound Retention Specialist will provide exceptional customer support and consult with clients remotely while residing in the Eastern region of the United States.

Key responsibilities

• Strengthen revenue retention by providing timely customer support and consulting for current Yelp advertisers
• Manage an inbound phone queue to educate clients on ad performance metrics and demonstrate the value of Yelp
• Handle escalated client issues using strong listening and conflict resolution skills while achieving monthly goals

Required qualifications

• Bachelor's Degree or 3+ years of relevant client-facing experience
• Technical proficiency with computers and information systems
• Experience in account management, sales, advertising, or small business (preferred)
• Strong organizational and time management skills
• Ability to handle tough conversations professionally and adapt to a fast-paced environment