Inbound Retention Specialist

Job Summary

Dedicated to supporting local businesses, the full-time Inbound Retention Specialist will provide exceptional customer support to small business advertisers, consulting and retaining them post-sale while working remotely from the Eastern region of the United States.

Key responsibilities

• Strengthen revenue retention by delivering timely customer support and consulting to current Yelp advertisers
• Manage inbound calls to educate clients on ad performance metrics and demonstrate the value of their investments
• Handle escalated client issues using strong listening and conflict resolution skills while consistently achieving monthly goals

Required qualifications

• Bachelor's Degree or 3+ years of relevant client-facing experience
• Technical proficiency with computers and information systems
• Experience in account management, sales, advertising, or small business preferred
• Strong time management and organizational skills
• Ability to handle tough conversations professionally and adapt to a fast-paced environment