Inbound Retention Specialist
Job Summary
Working remotely on a full-time basis, the Inbound Retention Specialist will provide exceptional customer support to small business advertisers, focusing on retention and consulting while managing an inbound phone queue during a Saturday-Wednesday schedule.
Key responsibilities
- Strengthen Yelp's revenue retention by delivering timely customer support and consulting to current advertisers
- Educate clients on ad performance metrics and demonstrate the value of their investments
- Handle escalated client issues using strong listening and conflict resolution skills
Required qualifications
- Bachelor's Degree or 3+ years of relevant client-facing experience
- Technical proficiency with computers and information systems
- Experience in account management, sales, advertising, or small business is preferred
- Ability to manage tough conversations professionally and solutions-oriented
- Access to a hardline high-speed internet connection for remote work
Complete Job Description
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