Inbound Retention Specialist

Job Summary

Dedicated to supporting small business advertisers, the full-time Inbound Retention Specialist will work remotely from the Western region of the U.S. on a Saturday-Wednesday schedule, providing exceptional customer support, consulting, and education to retain clients post-sale.

Key responsibilities

• Strengthen revenue retention by delivering timely customer support to Yelp advertisers
• Consult and educate clients on ad performance metrics while managing inbound phone inquiries
• Utilize internal tools to analyze data and draft proposals, effectively addressing client objections

Required qualifications

• Bachelor's Degree or 3+ years of relevant client-facing experience
• Proficiency with computers and information systems
• Experience in account management, sales, advertising, or small business (preferred)
• Strong time management and organizational skills
• Ability to handle difficult conversations professionally and solutions-oriented