Inbound Sales Retention Specialist

Job Summary

A company is looking for an Inbound Retention Specialist in Sales for a remote position in the Eastern region of the United States.

Key Responsibilities

• Provide exceptional customer support to strengthen revenue retention
• Consult and educate current advertisers while managing an inbound phone queue
• Show clients the value of Yelp through ad performance metrics and handle escalated issues

Required Qualifications

• Bachelor's Degree or 3+ years of relevant client-facing experience
• Technical proficiency with computers and information systems
• Experience in account management, sales, advertising, or small business is preferred
• Ability to handle tough conversations professionally and solutions-oriented
• Excellent time management and organizational skills