Inbound Sales Retention Specialist

Job Summary

Inbound Sales Retention Specialist is a full-time remote position requiring a Saturday-Wednesday schedule, focused on providing exceptional customer support to retain small business advertisers.

Key Responsibilities

• Provide timely customer support to strengthen revenue retention
• Consult and educate current advertisers on their investment returns
• Handle escalated client issues using conflict resolution skills

Required Qualifications

• Bachelor's Degree or 3+ years of relevant client-facing experience
• Technical proficiency with computers and information systems
• Experience in account management, sales, advertising, or small business preferred
• Strong organizational skills with the ability to manage multiple details
• Ability to handle tough conversations professionally and solutions-oriented