Inbound Sales Retention Specialist

Job Summary

Seeking a dedicated Inbound Sales Retention Specialist for a full-time remote position, the successful candidate will provide exceptional support to small business advertisers, focusing on retention and consulting while managing inbound inquiries.

Key responsibilities

• Strengthen Yelp's revenue retention by delivering timely customer support and consulting to current advertisers
• Manage an inbound phone queue, educating clients on the value of Yelp through ad performance metrics
• Resolve escalated client issues using strong listening and conflict resolution skills

Required qualifications

• Bachelor's Degree or 3+ years of relevant client-facing experience
• Technical proficiency with computers and information systems
• Experience in account management, sales, advertising, or small business is preferred
• Strong time management and organizational skills
• Ability to handle tough conversations professionally and adapt to a fast-paced environment