Inbound Sales Retention Specialist

Job Summary

Dedicated to supporting small business advertisers, the full-time Inbound Sales Retention Specialist will operate remotely from the Eastern region, providing exceptional customer support, consulting, and retention services to enhance Yelp's revenue retention efforts.

Key responsibilities

• Provide timely customer support to strengthen Yelp's revenue retention
• Consult and educate current Yelp advertisers while managing an inbound phone queue
• Highlight investment returns through ad performance metrics to demonstrate Yelp's value

Required qualifications

• Bachelor's Degree or 3+ years of relevant client-facing experience
• Technical proficiency with computers and information systems
• Experience in account management, sales, advertising, or small business (preferred)
• Ability to handle tough conversations professionally and solutions-oriented
• Excellent time management and organizational skills