Inbound Sales Retention Specialist

Job Summary

Dedicated to supporting small business advertisers, the full-time Inbound Sales Retention Specialist will provide exceptional customer service remotely from the Western region of the United States, focusing on consulting, educating, and retaining clients post-sale while managing an inbound phone queue.

Key responsibilities

• Strengthen revenue retention by delivering timely customer support and consultation to current Yelp advertisers
• Educate clients on ad performance metrics to demonstrate the value of their investment in Yelp's services
• Handle escalated client issues using strong listening and conflict resolution skills while consistently achieving monthly goals

Required qualifications

• Bachelor's Degree or 3+ years of relevant client-facing experience
• Technical proficiency with computers and information systems
• Experience in account management, sales, advertising, or small business (preferred)
• Ability to manage tough conversations professionally and solutions-oriented
• Strong organizational and time management skills to handle a fast-paced environment