Inbound Sales Retention Specialist

Job Summary

Dedicated to providing exceptional customer support, the full-time Inbound Sales Retention Specialist will work remotely to consult with and retain small business advertisers, helping them understand the value of their investments through ad performance metrics.

Key responsibilities

• Strengthen revenue retention by delivering timely and effective customer support to current Yelp advertisers
• Consult and educate clients while managing an inbound phone queue, addressing their needs and concerns
• Become an expert in Yelp's advertising solutions and adapt product recommendations based on client requirements

Required qualifications

• Bachelor's Degree or 3+ years of relevant client-facing experience
• Technical proficiency with computers and information systems
• Experience in account management, sales, advertising, or small business is preferred
• Strong organizational and time management skills to handle multiple details efficiently
• A passion for supporting local businesses and understanding their impact on local economies