Inbound Sales Retention Specialist

Job Summary

Working remotely as part of the Eastern Region Weekend Team, the full-time Inbound Sales Retention Specialist will provide exceptional customer support to small business advertisers, focusing on retention and consulting while managing inbound inquiries primarily on weekends.

Key responsibilities

• Strengthen Yelp's revenue retention by delivering timely customer support and consulting to current advertisers
• Manage an inbound phone queue, educating clients on ad performance metrics and the value of Yelp's services
• Handle escalated client issues using strong listening and conflict resolution skills while consistently achieving monthly goals

Required qualifications

• Bachelor's Degree or 3+ years of relevant client-facing experience
• Technical proficiency with computers and information systems
• Experience in account management, sales, advertising, or small business preferred
• Strong time management and organizational skills
• Ability to handle tough conversations professionally and adapt product recommendations to client needs